Privacy Policy

DLS Logistics Solutions (Pty) Ltd
Registration Number: 2017/456114/07
Last Updated: June 2026

1. Introduction

The Protection of Personal Information Act 4 of 2013 (POPIA) was signed into law on 19 November 2013 and came into effect on 1 July 2021. As DLS Logistics Solutions, we have always been committed to quality and compliance with industry standards and applicable laws, and we fully recognise the importance of this legislation.

We are committed to protecting all data collected during the course of our activities that relate to personal information about our staff, customers, suppliers, and other third parties. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, physical address
Business Information: Company name, VAT number, trading history
Shipping Information: Delivery addresses, consignment details, recipient information
Communication Records: Email correspondence, call logs, WhatsApp messages
Website Usage Data: IP address, browser type, pages visited, time spent

3. How We Collect Information

We collect information in the following ways:

Directly from you when you complete our contact form or request a quote
When you communicate with us via email, phone, or WhatsApp
When you use our Parcel Perfect tracking system or FMS portal
Automatically through cookies when you visit our website
From our subcontractors and logistics partners as part of service delivery

4. How We Use Your Information

We use your personal information for the following purposes:

To provide logistics and freight services you have requested
To process payments and manage invoicing
To communicate with you about your shipments and deliveries
To generate Proofs of Delivery (PODs) and Goods Received Vouchers (GRVs)
To comply with legal and regulatory requirements (including customs declarations)
To improve our services and customer experience
To send important service updates and notifications

5. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

Consent: You have given explicit consent for processing
Contractual Necessity: Processing is necessary to fulfill our contract with you
Legal Obligation: Processing is required by law (e.g., customs, tax)
Legitimate Interest: Processing is necessary for our legitimate business interests

6. Information Sharing and Disclosure

We may share your personal information with:

Subcontractors and Carriers: To facilitate delivery of your shipments
Customs Authorities: For cross-border shipments requiring customs clearance
Retailers and Consignees: To confirm delivery and provide PODs
Service Providers: IT, accounting, and legal professionals who assist our business
Law Enforcement: When required by law or to protect legal rights

We never sell your personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Secure servers and encrypted data transmission
Access controls and authentication protocols
Regular security audits and vulnerability assessments
Staff training on data protection and POPIA compliance
Secure document storage and shredding for physical records

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

For the duration of our business relationship
To comply with legal obligations (e.g., tax records – 5 to 7 years)
To resolve disputes and enforce agreements
For legitimate business purposes (e.g., historical shipping records)

9. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information (subject to legal requirements)
Right to Object: Object to the processing of your personal information
Right to Withdraw Consent: Withdraw consent where processing is based on consent
Right to Complain: Lodge a complaint with the Information Regulator

10. How to Exercise Your Rights

To exercise any of your rights, please contact our Information Officer:

Information Officer: Sybrand Engelbrecht
Email: info@d-l-s.co.za
Phone: +27 11 972 1760
Address: Johannesburg, South Africa

11. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Analyse website traffic and usage patterns
Improve website performance and functionality

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., Parcel Perfect, client portals). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

14. Cross-Border Data Transfers

As we operate across South Africa and BNLS countries (Botswana, Namibia, Lesotho, Eswatini), your personal information may be transferred across borders. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this policy indicates when changes were made. We encourage you to review this policy periodically.

16. Complaints to the Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg/
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

DLS Logistics Solutions (Pty) Ltd
Email: info@d-l-s.co.za
Phone: +27 11 972 1760